Complaints Policy

Hadaly Group LLC
Effective Date: September 1 2025
Last Updated: September 29 2025

Hadaly Group LLC (“we,” “our,” or “Flirtive.ai”) is committed to providing a safe, transparent, and responsive experience for every user.
This Complaints Policy explains how you can raise concerns about our service, content, or community interactions and how we will respond.

This policy applies to:
• Platform performance or technical issues
• Billing, subscriptions, or payment disputes
• Content concerns, including inappropriate material or copyright issues
• User behavior, harassment, or terms-of-service violations
• Privacy and data-protection complaints

You may submit a complaint through any of the following channels:
‍Email: [support@flirtive.ai]
‍In-App Support: Use the “Help” or “Report a Problem” feature inside your account dashboard.
‍Mail: Hadaly Group LLC
3250 NE 1st Ave, suite 305, Miami Fl 33137
To help us respond promptly, please include:Your full name and account emailA clear description of the issueRelevant screenshots, links, or transaction IDsThe date and time the issue occurred

• Acknowledgement: We aim to confirm receipt of your complaint within 2 business days.Investigation:
• We will review your complaint and may request additional information.
• Resolution: Our goal is to resolve complaints within 5 business days, depending on complexity.
• Outcome: You will receive a written response (via email or in-app message) with the outcome and any actions taken.

If you believe your complaint was not handled properly, you may request an internal review by writing to compliance@flirtive.ai with the subject line Escalation Request.
We will assign a senior manager to reassess your case and respond within 7 business days.

United States (including California & Florida)This policy is governed by the laws of the State of Florida, without regard to conflict-of-law principles.If you reside in California, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to access or delete your personal data and the right to non-discrimination when exercising these rights.If your concern relates to a privacy violation, you may also contact the California Privacy Protection Agency (CPPA) or the Florida Attorney General’s Office.

European Union / United KingdomIf you are located in the EU or UK, this policy complies with the General Data Protection Regulation (GDPR) and the UK GDPR.You have the right to lodge a complaint with your local data protection authority if you believe your data has been processed unlawfully or without consent.We will respond to data-related complaints within the GDPR-required 30-day timeframe unless extended for complex cases (with prior notice to you).

Other RegionsUsers outside the U.S. or EU may have additional consumer rights under their local laws.We will review and honor all valid requests in accordance with applicable jurisdictional requirements.

All complaint-related information is treated in accordance with our [Privacy Policy] and applicable data-protection regulations.
We will only use your personal data to investigate and resolve your complaint.

For any questions about this policy or to lodge a complaint, please contact:Hadaly Group LLC – Complaints Team
Email: [support@flirtive.ai]
Mailing Address:
3250 NE 1st Ave, suite 305, Miami Fl 33137
Governing Law: State of Florida, United States