Refund Policy
Hadaly Group LLC (Flirtive.ai)
Effective Date: September 1st 2025
Last Updated: December 19th 2025
1. Overview
Hadaly Group LLC (“Company,” “we,” “us,” or “Flirtive.ai”) offers digital subscription services and virtual content. Due to the nature of digital services, all sales are generally final. However, we provide limited refund options as outlined below to ensure fairness and compliance with applicable consumer protection laws and payment-processor requirements.
2. SubscriptionsInitial Subscription Purchases
New subscription purchases may be eligible for a refund within three (3) days of the initial transaction only if:
The request is submitted through our official support channels, and
The account shows minimal usage of the service.
After the 3-day period, subscription fees are non-refundable.
Subscription Renewals
Subscription renewals (monthly or recurring charges) are non-refundable once processed.Users are responsible for managing and canceling subscriptions prior to renewal dates.
3. In-App Purchases, Tokens & Virtual Content
All in-app purchases, tokens, credits, virtual goods, and digital upgrades are non-refundable.
Once delivered or made available to an account, these items are considered consumed digital goods.
4. Exceptional Circumstances
Refunds may be considered at our sole discretion in cases involving:
Duplicate chargesTechnical errors preventing access to the serviceUnauthorized transactions (subject to verification)
Refunds will not be granted for:
Dissatisfaction with AI responses or companion personalities
Accidental purchasesFailure to cancel a subscription on time
Changes in personal circumstances
Violations of our Terms of Service or Acceptable Use Policy
5. Chargebacks & Dispute Prevention
We encourage users to contact us before initiating a chargeback with their bank or card issuer.Initiating a chargeback without first contacting customer support may result in:Immediate account suspension or termination
Loss of access to purchased content
Permanent restriction from future use of the platform
Our refund policy is designed to reduce disputes and provide timely resolutions without involving financial institutions.
6. How to Request a Refund
Refund requests must be submitted via:Email: support@flirtive.aiInclude the account email, transaction ID, and reason for the request.We aim to review all refund requests within 3–5 business days.
7. Processing Time
If approved, refunds are processed back to the original payment method and may take 5–10 business days to appear, depending on the payment provider and issuing bank.
8. Jurisdictional Rights
Nothing in this policy limits any mandatory consumer rights provided under applicable local, state, or international laws.
Where required by law, refunds will be issued in accordance with those legal obligations.
9. Policy Enforcement
Hadaly Group LLC reserves the right to:Deny refunds that fall outside this policyLimit refund eligibility for accounts with repeated refund requestsModify this policy at any time with notice posted on the website
10. Contact InformationFor refund questions or billing concerns, contact:
Hadaly Group LLC Customer Support Team support@flirtive.ai
Effective Date: September 1st 2025
Last Updated: December 19th 2025
1. Overview
Hadaly Group LLC (“Company,” “we,” “us,” or “Flirtive.ai”) offers digital subscription services and virtual content. Due to the nature of digital services, all sales are generally final. However, we provide limited refund options as outlined below to ensure fairness and compliance with applicable consumer protection laws and payment-processor requirements.
2. SubscriptionsInitial Subscription Purchases
New subscription purchases may be eligible for a refund within three (3) days of the initial transaction only if:
The request is submitted through our official support channels, and
The account shows minimal usage of the service.
After the 3-day period, subscription fees are non-refundable.
Subscription Renewals
Subscription renewals (monthly or recurring charges) are non-refundable once processed.Users are responsible for managing and canceling subscriptions prior to renewal dates.
3. In-App Purchases, Tokens & Virtual Content
All in-app purchases, tokens, credits, virtual goods, and digital upgrades are non-refundable.
Once delivered or made available to an account, these items are considered consumed digital goods.
4. Exceptional Circumstances
Refunds may be considered at our sole discretion in cases involving:
Duplicate chargesTechnical errors preventing access to the serviceUnauthorized transactions (subject to verification)
Refunds will not be granted for:
Dissatisfaction with AI responses or companion personalities
Accidental purchasesFailure to cancel a subscription on time
Changes in personal circumstances
Violations of our Terms of Service or Acceptable Use Policy
5. Chargebacks & Dispute Prevention
We encourage users to contact us before initiating a chargeback with their bank or card issuer.Initiating a chargeback without first contacting customer support may result in:Immediate account suspension or termination
Loss of access to purchased content
Permanent restriction from future use of the platform
Our refund policy is designed to reduce disputes and provide timely resolutions without involving financial institutions.
6. How to Request a Refund
Refund requests must be submitted via:Email: support@flirtive.aiInclude the account email, transaction ID, and reason for the request.We aim to review all refund requests within 3–5 business days.
7. Processing Time
If approved, refunds are processed back to the original payment method and may take 5–10 business days to appear, depending on the payment provider and issuing bank.
8. Jurisdictional Rights
Nothing in this policy limits any mandatory consumer rights provided under applicable local, state, or international laws.
Where required by law, refunds will be issued in accordance with those legal obligations.
9. Policy Enforcement
Hadaly Group LLC reserves the right to:Deny refunds that fall outside this policyLimit refund eligibility for accounts with repeated refund requestsModify this policy at any time with notice posted on the website
10. Contact InformationFor refund questions or billing concerns, contact:
Hadaly Group LLC Customer Support Team support@flirtive.ai